Frequently Asked Questions
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I have an ASAP DTF emergency, same day or weekend needs.
No problem! If you’ve got an emergency or super tight deadline, reach out to us. We can usually help in almost all situations, but expect extra costs.
What is the cutoff time?
The cutoff time for all orders is 12pm Monday thru Friday.
How quickly will my order ship?
At the checkout page you will be able to see your estimated delivery dates. You can choose the option you wish.
Do you offer local delivery?
Yes, we offer local delivery to the Phoenix-Metro area.
Can I pick up my order?
We do offer pickup from our Local Queen Creek location. Alternatively, we offer rush delivery options if you are in the Phoenix-Metro area.
Will I get a proof?
You will upload all your files to the editing tool, and proof your job before submitting to us.
Where are you located?
We are located in Sunny Gilbert, Arizona!
What are the heat press details?
Medium to heavy pressure, 330 degrees Fahrenheit for 15 seconds. Allow to cool before peeling. Double press for more a more matted look and feel.
Can you help me with my designs?
No, we service the printing trade only. At the prices we offer, we print exactly what we receive, and we expect that you are professional who submits files that are high quality, the right size and resolution, and that you generally are familiar with DTF.
Will my transfers come trimmed?
No, they will not come trimmed. You will need to trim them yourself. There is also a color bar that is printed in the process that you will need to trim off the edge of the transfer.
Do I need to mirror my file before sending to you?
No. Please do not mirror anything when sending to us. When designing in our design tool online, you will not mirror either.
Will you check my file before printing to make sure it’s okay?
When you submit a file, we understand that it’s ready for printing just as it is. While we’re unable to review details like quality, orientation, or mirroring, our priority is to ensure you receive your file printed exactly as you submitted it. We’re here to deliver exactly what you provide to us!
Why aren't my thin line designs adhering properly?
Thin line designs, especially when made very small or extremely thin, often cannot cure correctly during the DTF (Direct-to-Film) process. This can result in poor adhesion and unsatisfactory results.
Please note that we do not guarantee the success of designs with these characteristics using our DTF process. It’s important to carefully evaluate your design's suitability for this method, as the final outcome is left to your discretion.